Why do people do the things they do? Like...why does this couple come into the restaurant, walk rudely past me to a table I remember them sitting at before, stand at the table, snap their drink and salad order at me as if I'm in the wrong for not knowing what they want before they say it? Why do they stare at me when I'm asking about their meal as if I shouldn't speak unless spoken to...then when they speak to me seem upset that I didn't anticipate their need? They treat me as if I was created to serve them...and it is an angering thing to realize that. If I didn't know that I was of value, regardless of my occupation, they would make me feel like a second-class citizen for being a waitress.
And why...do two young women order $30 worth of food, which we all know they'll never be able to eat it all...and then leave a tip of $2? You can't tell me they don't know the custom of tipping 10-20%.
Why...do people blame me for the policies put in place by the company I work for? It's not my fault extra cheese is $2 more...or that ranch dressing is 50Cents(even when purchased with wings)...or that Stuffed Crust is ALWAYS $2 more...or that a certain pizza was discontinued...or that the coupons only save you 50 cents? On that last note, if you were willing to pay 15.99 for a large pizza and wings when you had the coupon, then why do you get upset that the day you decide to order it...the wings are on sale making your meal cheaper than expected?...oh, and then you decide to not buy the wings because you can't use your coupon?! Why can't you order the cheaper meal today...and save the coupon for another day!?
And why do people cut you off in the middle of the greeting that you HAVE to say...immediately begin ordering...and then get upset when you ask them to repeat their order after you tell them you have to take their name and phone number before placing an order?
And why do people get upset when you say their name wrong?...It's not my fault someone else entered your name in as Dee in stead of Bea.
Why are people so ridiculously crazy?...Why do I think you'll have an answer? Why won't I just stop writing this post so I can get enough rest to deal with the whys that I'll be asking myself tomorrow when some more customers do strange things?
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Tuesday, May 24, 2011
Monday, May 9, 2011
Pocketful of Change
So, today, I made a big decision on how I'm going to start saving up some of my tips so that I don't have all of it so readily available to spend. So, what's an inconvenient form of money? Coins, of course. Actually, one of the girls I work with gave me the idea of saving all of my change...she said she would do that if she were a waitress, and I started wondering if that wouldn't be a good way for me to save a bunch of money really fast! So, yes, as of today...I will be saving all my change. But, of course, today was also the day someone tipped me $3 in coins! The disadvantage of not exchanging coins for dollars is that coins weigh an apron down sooo much...and then your pocket starts a rendition of "jingle bells" every time you walk! Oh, and I also wanted to discuss the idea of leaving cents as part of a tip. My boyfriend believes it's offensive to leave change, but as a waitress I think it's pretty awesome when people leave dollars and then whatever pocket change they have or even when they pay with their credit cards and round off the charge to even dollars by leaving you cents. Jon's logic is that when you leave change you're insulting their quality of service. My logic is, at the end of day, you are going to have a few extra bucks in your pocket...if a bunch of people leave you a few coins...and the more money the better! In conclusion, a pocketful of change is a wonderful thing!
I have to rant about something ridiculous now. What makes a person think that because they are 30 minutes late to pick up their pizza that we are responsible for it and have to make them a new pizza?! Yes, somebody actually convinced themselves that we were at fault for trying to give them a 30 minute old pizza-thirty minutes after we told them it would be ready. The conversation went like this:
Me: That'll be $12.72, please.
Him: Is the pizza cold?
Me: Umm, no, we've kept it in the warmer for you.
Her: What do you mean you've kept it in the warmer? I know that that pizza has been sitting for thirty minutes. I wanna see it before we pay for it.
(At this point I think I raised my eyebrows really high in a "Seriously?" kind of way. But, of course I show them the pizza...she reaches across him to feel the pizza...decides it's not good enough...even though it is still warm! And demands I make her a new one.)
Me:Okay, ma'am, but it will be a little while until we can have another one.
Her:Yah, ten minutes right?
Me:Ten minutes at least...
Her:That's fine. We'll wait.
So...yes, I go tell my manager what had happened...she was very upset that a customer was so ignorant as to think we were responsible for the state of their pizza...when they were the ones 30 minutes late! And demanded that when they came back, that she speak with them. Well, anyways...these people seriously wanted to take us for everything we had. The lady came inside the store the next time to pick up their pizza...and begins to complain to my manager about the state of the pizza we tried to give her... saying that she was told it would be ready at 12:30, when in fact my manger was the one who told her 12:15..and still they didn't show up until 12:45...not to mention, the lady herself told me that "she knew the pizza had been sitting for 30 minutes. Well, anyways...I'll let you come to your own conclusion when I share these facts: The lady took her new pizza, 2 crayon packets, a huge huge huge pile of napkins, 2 doggie boxes...supposedly because we didn't have plates...and then had the nerve to ask "What are you guys goin to do with that other pizza?" My manager responds "We'll donate it to a charity like we do with all of our pizzas." Obviously, the lady wanted a 2 for one special...People are crazy!
Speaking of crazy: I had a table of two guys...and they were strange. I went to get their order, while one guy ended up being in the restroom. So the other guy orders, but couldn't tell me the answer as to which kind of wing the other guy wanted...so he jumps up and heads towards the restrooms and begins to shout into the men's room the question. No response. He then realizes his friend had ended up in the ladies' room! So he starts laughing, shouts through the door the same question...and beings to make a huge scene about the guy being in the wrong bathroom. I was standing at their table watching it all happen...and my face turned red for their embarrassment! I was just glad there weren't any ladies in the restroom when that man went in there. Crazy people!
I have to rant about something ridiculous now. What makes a person think that because they are 30 minutes late to pick up their pizza that we are responsible for it and have to make them a new pizza?! Yes, somebody actually convinced themselves that we were at fault for trying to give them a 30 minute old pizza-thirty minutes after we told them it would be ready. The conversation went like this:
Me: That'll be $12.72, please.
Him: Is the pizza cold?
Me: Umm, no, we've kept it in the warmer for you.
Her: What do you mean you've kept it in the warmer? I know that that pizza has been sitting for thirty minutes. I wanna see it before we pay for it.
(At this point I think I raised my eyebrows really high in a "Seriously?" kind of way. But, of course I show them the pizza...she reaches across him to feel the pizza...decides it's not good enough...even though it is still warm! And demands I make her a new one.)
Me:Okay, ma'am, but it will be a little while until we can have another one.
Her:Yah, ten minutes right?
Me:Ten minutes at least...
Her:That's fine. We'll wait.
So...yes, I go tell my manager what had happened...she was very upset that a customer was so ignorant as to think we were responsible for the state of their pizza...when they were the ones 30 minutes late! And demanded that when they came back, that she speak with them. Well, anyways...these people seriously wanted to take us for everything we had. The lady came inside the store the next time to pick up their pizza...and begins to complain to my manager about the state of the pizza we tried to give her... saying that she was told it would be ready at 12:30, when in fact my manger was the one who told her 12:15..and still they didn't show up until 12:45...not to mention, the lady herself told me that "she knew the pizza had been sitting for 30 minutes. Well, anyways...I'll let you come to your own conclusion when I share these facts: The lady took her new pizza, 2 crayon packets, a huge huge huge pile of napkins, 2 doggie boxes...supposedly because we didn't have plates...and then had the nerve to ask "What are you guys goin to do with that other pizza?" My manager responds "We'll donate it to a charity like we do with all of our pizzas." Obviously, the lady wanted a 2 for one special...People are crazy!
Speaking of crazy: I had a table of two guys...and they were strange. I went to get their order, while one guy ended up being in the restroom. So the other guy orders, but couldn't tell me the answer as to which kind of wing the other guy wanted...so he jumps up and heads towards the restrooms and begins to shout into the men's room the question. No response. He then realizes his friend had ended up in the ladies' room! So he starts laughing, shouts through the door the same question...and beings to make a huge scene about the guy being in the wrong bathroom. I was standing at their table watching it all happen...and my face turned red for their embarrassment! I was just glad there weren't any ladies in the restroom when that man went in there. Crazy people!
Monday, May 2, 2011
And the results are.....
I walked 183,486 steps in 1 month at work...that's equivalent to about 70 miles that I walked inside of that restaurant! I think that's pretty crazy, personally. So, yes, thanks to everyone who voted...and I shall have to think about what to make my next poll...any suggestions?
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